> For the complete documentation index, see [llms.txt](https://guide.mymodone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.mymodone.com/common-features/team-member-portal.md).

# Team Member Portal

The Team Member Portal ("Portal") is where Team Members go to complete all modONE tasks and activities.

The following key activities are available through the Portal:

<figure><img src="https://3373848439-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVs9KFF5j76G7XSrhwbWT%2Fuploads%2FIXP6mEhNtpSWa8Dwi1RZ%2FEmployee%20Team%20Member%20Portal%20(replacement%20for%20current).png?alt=media&#x26;token=a63ab5b8-77d4-4e69-84d0-f44373267109" alt=""><figcaption></figcaption></figure>

* Review content and respond to calls to action
* Manage Team engagement (Team Leaders only)
* Log attendance
* Conduct audits
* Submit hazard reports/safety suggestions
* Manage modONE notification consent
* Create a modONE account

### Accessing the Portal

The Portal can be accessed by signing in at [mymodone.com](https://mymodone.com) or clicking a link sent via an email/SMS notification. For complete instructions, see the [Team Member Sign In guide](/overview/getting-started.md#team-members).

### Setting the Language

Each Team Member can set their own preferred language. Click the language dropdown at the bottom left of the window and choose a language — the entire portal translates for that Team Member, so you don't need to create separate language versions of your content.

A set of languages is enabled today based on what customers have requested. modONE supports 110+ languages in total and can turn on additional ones quickly — usually within a day. If you need a language that isn't listed, contact Support.

{% columns %}
{% column %}

<figure><img src="https://3373848439-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVs9KFF5j76G7XSrhwbWT%2Fuploads%2FpdgFonu6wwUsDk57jE4E%2FMulti-language%20in%20action%20(Creole).png?alt=media&#x26;token=3842a0ea-4c4b-4f6f-b1d9-c2a6ea046100" alt=""><figcaption></figcaption></figure>
{% endcolumn %}

{% column %}

<figure><img src="https://3373848439-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVs9KFF5j76G7XSrhwbWT%2Fuploads%2F9YouIpHR8Hb5nu8Y548c%2FMulti-language%20in%20action%20(Spn).png?alt=media&#x26;token=0667022a-2c0d-4fb3-9bba-721323839814" alt=""><figcaption></figcaption></figure>
{% endcolumn %}
{% endcolumns %}

*The same lesson, rendered in each Team Member's preferred language.*

### Getting Help

Do you have a question about using the Team Member portal or want to request a new language? Click the messenger button at the bottom right-hand side of the window and follow the prompts to send a message to modONE support. You can also email <support@mymodone.com>.

### Navigating the Portal

The Portal navigation ribbon appears at the top of every page. Click any icon to navigate to that function. For a brief overview of each function, click ![](https://3373848439-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVs9KFF5j76G7XSrhwbWT%2Fuploads%2F1HNXjKWftXXnuyDj0Qcu%2Fcircle-question-regular%20\(1\).svg?alt=media\&token=a0e6c948-431e-46b0-8dfb-0345d7ff57b0) Help.

### Action Badge

When action is needed or information is to be reviewed, a red dot appears beside the relevant menu option.

<figure><img src="https://3373848439-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVs9KFF5j76G7XSrhwbWT%2Fuploads%2FnTg46Yl9XnGUqJ8Cky6c%2FNavigation%20Ribbon%20v4.png?alt=media&#x26;token=a128ec35-5ce6-4778-9c47-fa205723ccfa" alt=""><figcaption><p>Portal Navigtion Ribbon</p></figcaption></figure>

{% hint style="info" %}
The options on the Navigation Ribbon will vary based on the Team Member's role.
{% endhint %}

The following are links to an overview and instructions for each Portal function.

{% content-ref url="/pages/mpMdJog5nyMmioCBvL2S" %}
[Content Hub](/common-features/team-member-portal/content-hub.md)
{% endcontent-ref %}

{% content-ref url="/pages/JCWx3REk3FG3EWtPuiQ8" %}
[Content Viewer](/common-features/team-member-portal/content-viewer.md)
{% endcontent-ref %}

{% content-ref url="/pages/HBnSycr7w2kOmj3CuXFK" %}
[My Team Manager](/common-features/team-member-portal/my-team-manager.md)
{% endcontent-ref %}

{% content-ref url="/pages/DNpy0Osycn6DoKMpzYdj" %}
[Log Attendance](/common-features/team-member-portal/log-attendance.md)
{% endcontent-ref %}

{% content-ref url="/pages/AJ04j41M3nhqOyKAPfdE" %}
[Hazard/Safety Suggestion](/common-features/team-member-portal/hazard-safety-suggestion.md)
{% endcontent-ref %}

{% content-ref url="/pages/zBUzObu5c2jRCti2rgHz" %}
[My Audit Asssignments](/common-features/team-member-portal/my-audit-asssignments.md)
{% endcontent-ref %}

{% content-ref url="/pages/79obsw7InbbWarLN6dkj" %}
[My Profile](/common-features/team-member-portal/my-profile.md)
{% endcontent-ref %}

### New to modONE?

If you're not sure what you're supposed to do, start at [Start Here — Team Members](https://guide.mymodone.com/common-features/team-member-portal/start-here). If something isn't working, see [Fixing Quiz and Link Problems](https://guide.mymodone.com/common-features/team-member-portal/fixing-quiz-and-link-problems).

### Common questions

**How do I know if I'm done?** Check the "Awaiting Review/Response" section at the top of your portal. If it shows you're all caught up, you're done — no further action is needed. If an item is listed, open and complete it.

**Do I need to sign?** Not always. Some content only needs a confirmation question or a quiz; some needs a signature; some needs both. If a signature is required and there's also a quiz, complete the quiz first — the signature option appears after. If your portal shows "all caught up," the required action is complete.

**I missed a weekly assignment.** You can still open it and take the quiz — this is called catch-up completion. You'll see the content and your score, but it won't be credited on your company's lesson logs, the Signature Log, or the modONE Culture Index for that period. Find it in Content Hub, adjusting the timeframe if it's older than 30 days. If you need creditable completion, contact your administrator — they can schedule the content again as a new item. See [Deadlines, Cut-offs, and Catch-Up Completion](https://guide.mymodone.com/common-features/team-member-portal/deadlines-and-catch-up).

**Can I retake a quiz to improve my score?** No. Quizzes on weekly content are a single attempt. Catch-up completion is not a retake — it lets you take a quiz you never took, not redo one you already submitted. Retakes exist only in Skill Builder training, and only when your administrator has set a minimum passing score.

**Something isn't working.** See [Fixing Quiz and Link Problems](https://guide.mymodone.com/common-features/team-member-portal/fixing-quiz-and-link-problems) for frozen quizzes, links that won't open on a phone, and signature problems.

**Where are my paystubs, W-2, or pay information?** modONE doesn't have them. See [Paystubs, W-2s, and Pay Questions](https://guide.mymodone.com/common-features/team-member-portal/pay-and-hr-questions).


---

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